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Please contact us if you do not find a question or answer that fits your needs.     Frequently Asked Questions We've divided the most frequently asked questions into easier to digest sections. Your account... Where do I send my payment? What is my payoff? Where can I get a payoff quote? Can I make my monthly payments via direct debit? Can I make a payment over the phone? I have not received my first statement, what should I do? How can I get a copy of my payment history? How can I update my address or phone number? My account is paid off, when should I expect my title / overage check (if applicable)?   Insurance: Collateral Protection Insurance... What are CitiFinancial Auto’s insurance requirements? Where do I send my insurance information? Can I submit my insurance information online? What is Collateral Protection Insurance? If Collateral Protection Insurance is added to my account, will I be billed separately? If I do not pay for Collateral Protection Insurance will this affect my account? Who do I contact, if I think I am billed too much for Collateral Protection Insurance? If I am placed on active military duty overseas, will I still need to provide proof of insurance? What if my car becomes inoperable, will I still need to provide proof of insurance? What does Balboa Insurance have to do with my account? If I am placed on active military duty overseas, will I still need to provide proof of insurance?   Insurance: Insurance Claims... Who do I contact, if my car has been either partial damaged or totaled? My Insurance Company made my insurance check payable to CitiFinancial Auto and myself. What do I do? What is the process to get the vehicle repaired? I purchased Disability insurance when I bought my vehicle. I am now out of work due to a disability. How do I get my claim started? Who do I contact to find out the status of a claim I have with Balboa?   Lien Release... How long after my loan is paid-off, will I receive my title? What if I do not have my title and a lien release is needed? What documents do I need for a Title Change? What documents are needed to complete a New State Registration?   General questions... Are there any penalties for paying of my loan early? How are payments applied to my account if I make additional payments? What does KBB and NADA mean to me? How can I reset my password to pay online if I've been locked out? Do I need to login to the CitiFinancial Auto website to make a payment? What if I forgot my sign-in and/or password? What is the best way to view the CitiFinancial Auto Web Site? I am having trouble with my payment through the SpeedPay system. What should I do? This is a link to a third-party Web site providing a product or service. CitiFinancialSM Auto makes no warranties or representations of any kind with regard to the information or services provided by or through the third party Web sites that may be accessed by the links on this page, express or implied, arising by law or otherwise including without limitation any implied warranties of merchantability and fitness for a particular use or purpose. Read full legal disclosure.     Privacy Terms, Conditions, Caveats & Small Print Citi.com Copyright © 2007 Citigroup Inc.