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| Insurance: Collateral Protection Insurance . . . |
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| What are CitiFinancial Auto’s insurance requirements? |
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We require that you obtain full coverage insurance, which requires comprehensive and collision coverage on the collateral for the duration of the contract with a maximum deductible of $500.00. CitiFinancial Auto must be listed on the policy as lienholder.
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| Where do I send my insurance information? |
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CitiFinancial Auto
PO Box 3050
Coraopolis, PA 15108
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| Can I submit my insurance information online? |
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No you will need to contact our insurance provider, Balboa. Customers or Insurance agents can fax proof of insurance to Balboa at 866-619-5879. Please allow 5-7 business days for your update. Customers can also have agents call Balboa to verify proof of insurance 866-402-8073.
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| What is Collateral Protection Insurance? |
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(CPI) is designed to minimize risk exposure related to uninsured collateral. It protects the customer’s vehicle against theft, damage, and total loss. Coverage is placed on the vehicle, not the driver of the vehicle. CPI is not a substitute for full coverage insurance.
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| If Collateral Protection Insurance is added to my account, will I be billed separately? |
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No, the insurance premium is charged to your account and is added to your monthly car payment.
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| If I do not pay for Collateral Protection Insurance will this affect my account? |
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Yes, it may cause some level of delinquency to your account. The CPI billed amount will also increase the balance owed on your account.
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| Who do I contact, if I think I am billed too much for Collateral Protection Insurance? |
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Insurance Support Department at 1-888-541-0035.
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| If I am placed on active military duty overseas, will I still need to provide proof of insurance? |
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Yes, you will need to provide proof of comprehensive coverage even if the vehicle is not being driven.
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| What if my car becomes inoperable, will I still need to provide proof of insurance? |
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Yes, you will still need to provide proof of comprehensive coverage. Please notify the Insurance Support Department at 1-888-541-0035 for more information. Upon approval, assistance may be provided for repair of the vehicle. Please contact the Insurance Support Department for more details.
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| What does Balboa Insurance have to do with my account? |
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Balboa is an outside vendor that provides comprehensive and collision coverage on accounts for which we have no proof of insurance.
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| If I am placed on active military duty overseas, will I still need to provide proof of insurance? |
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Yes, you will need to provide proof of comprehensive coverage even if the vehicle is not being driven. Please notify the Insurance Support Department at 1-888-541-0035 for more information.
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| Insurance: Insurance Claims . . . |
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| Who do I contact, if my car has been either partial damaged or totaled? |
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Contact Physical Damage at 1-888-331-2886 option 4. Provide one of our claims examiners with the name of the insurance company, the claim number, name and telephone number for the adjustor, and provide authorization for CitiFinancial Auto to release account information to the insurance company.
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| My Insurance Company made my insurance check payable to CitiFinancial Auto and myself. What do I do? |
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If you are in receipt of the check, endorse the back of the check and mail the check along with a copy of the insurance estimate to one of the below addresses:
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Regular Mail: |
Overnight Address: |
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CitiFinancial Auto
PO Box 3227
Coppell, TX 75019
Attn: Insurance Claims
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CitiFinancial Auto
6801 Colwell Blvd
Irving, TX 75039
Attn: Insurance Claims
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| What is the process to get the vehicle repaired? |
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Once your insurance company advises you of the claim amount, obtain a work order from a local body shop and forward to CitiFinancial Auto. Once the repairs are completed, the body shop will need to provide us with the completed work order along with your acknowledgment of acceptance of repairs, CitiFinancial will mail the insurance check (if in our possession) to the body shop for payment.
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| I purchased Disability insurance when I bought my vehicle. I am now out of work due to a disability. How do I get my claim started? |
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Call our Physical Damage Department at 1-888-331-2886 option 7. We will explain the process for you, answer any questions, and provide you with the insurance company information to file your claim. If you have a claim form that needs to be filled out by CitiFinancial Auto, mail to the below address:
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CitiFinancial Auto
PO Box 3227
Coppell, TX 75019
Attn: Insurance Claims
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| Who do I contact to find out the status of a claim I have with Balboa? |
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You can call Balboa’s claims reporting number at 1-800-438-4388, 24 hours a day, 7 days a week for the status of your claim. You will need your claim number or if you do not have a claim number, you can provide your phone number and date of loss, and if a claim is found it will provide you with a status. Once a claim has been identified, you will also have the option to transfer to an adjuster during business hours (8:00am-8:00pm EST). However, if a claim is not identified then you will be transferred to the Claims Customer Care Unit automatically.
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| Lien Release... |
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| How long after my loan is paid-off, will I receive my title? |
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- Based on state requirements, most titles are mailed within 10 days after payoff.
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| What if I do not have my title and a lien release is needed? |
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- The request should include the following information:
- Customer Name and mailing information
- Requestor Name and mailing information (if different from customer)
- Account number
- Vehicle information: year, make, model and VIN number.
- All requests should either be faxed or mailed:
- Fax number:
- Mailing Address:
- CitiFinancial Auto
PO Box 3247
Coppell TX 75019
Attn: Lien Release Department
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| What documents do I need for a Title Change? |
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- Name Removal:
- A request from customer including the DMV address where the paperwork should be sent
- If due to Divorce, then provide a copy of the divorce decree
- If due to Death, then provide a certified copy of the death certificate
- Name Addition:
- If you are already a signer on the loan, send a request including the DMV address where the paperwork should be sent.
- If you are not the accountholder, please contact Customer Service at 888-486-1750 to initiate a "3rd party agreement". Once that is completed, then submit the request with the DMV address where the paper work should be sent.
- Name Change (marriage, divorce, etc):
- Submit a request including the DMV address where the paperwork should be sent.
- Provide proof of a Legal Name Change
- Due to Marriage – A certified copy of the marriage certificate
- Due to Divorce - A copy of the divorce decree
- Incorrect Vehicle Identification Number (VIN):
- A request from the dealer stating the correct vehicle’s VIN information
- In the event the wrong vehicle is listed on the contract a new contract with the correct vehicle information is also needed.
- All requests should either be faxed or mailed:
- Fax number:
- Mailing Address:
- CitiFinancial Auto
PO Box 3247
Coppell TX 75019
Attn: Lien Release Department
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| What documents are needed to complete a New State Registration? |
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- Your local DMV or Tag Agency will need to send the request. Exceptions: In the state of PA request should be submitted from either AAA or Harrisburg DMV
- Eligibility: Customer's account with CitiFinancial Auto must be current
- All requests should either be faxed or mailed:
- Fax number:
- Mailing Address:
- CitiFinancial Auto
PO Box 3247
Coppell TX 75019
Attn: Lien Release Department
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If your title is electronic, then the title will have to be requested from the current state's DMV, before sending to the new DMV. This could take 3 to 4 weeks before the title is received once requested. The states in which the title could be electronic are: CA, FL, ID, MA, OH, PA, VA, AZ, and HI. |
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| General Questions . . . |
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| Are there any penalties for paying of my loan early? |
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| There are no penalties if you decide to pay the loan off early.
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| How are payments applied to my account if I make additional payments? |
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| If the account is current and no other fees or charges are due and payable, any payments made will be applied to reduce the unpaid principal balance.
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| What does KBB and NADA mean to me? |
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KBB (Kelley Blue Book) and NADA (National Automobile Dealers Association) are region oriented,
nationwide guides to assist in calculating the values of pre-owned automobiles.
Visit our Research section for access to these guides.
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| How can I reset my password to pay online if I've been locked out? |
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Go into the "Your Account" tab at the top of www.citifinancialauto.com.
The next page will offer you the option of "Register Again". Click on that option/link.
You will be asked to enter in your full name, account number for your loan, and social security number. Also, you will be asked to enter in your email address as well as come up with a new, unique username and password. Do not use the username you selected prior, select a new unique username.
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| Do I need to login to the CitiFinancial Auto website to make a payment? |
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You do not need to login to the CitiFinancial Auto website to make a payment. Click on "Make A Payment" from the main page of www.citifinancialauto.com, then select "Make A Payment Now" to exit our website to enter a payment through the Western Union Speedpay website.
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| What if I forgot my sign-in and/or password? |
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If you have forgotten your username, please follow above reset instructions, create a new username and re-register.
If you have forgotten your password, you may click on the "Your Account" tab at the top of www.citifinancialauto.com, then select "Request A New Temporary Password". You will be prompted to enter in your username, account number for your loan, and then your social security number for verification. Your temporary password will be promptly emailed to you.
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| What is the best way to view the CitiFinancial Auto Web Site? |
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For optimum performance, CitiFinancial Auto recommends that you view www.citifinancialauto.com with JavaScript turned on. Enabling instructions follow.
To Enable JavaScript in Netscape;
- Click on the Edit Menu and then click Preferences
- Click Advanced and choose Scripts & Plugins
- Ensure that Navigator is checked under the heading "Enable JavaScript for"
- Also ensure that you have all items checked under the heading "Allow webpages to:"
To Enable JavaScript in Internet Explorer;
- Click on the Tools Menu and then click Internet Options
- Select the Security Tab and click on Custom Level
- Scroll down and ensure that all "Enable" options are selected under the heading "Scripting"
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| I am having trouble with my payment through the SpeedPay system. What should I do? |
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After validating the correct username and password has been used, you can contact the Speed Pay Helpdesk directly at 800-252-9638.
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The  icon denotes a link to a third party Web site.
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| This is a link to a third-party Web site providing a product or service. CitiFinancialSM Auto makes no warranties or representations of any kind with regard to the information or services provided by or through the third party Web sites that may be accessed by the links on this page, express or implied, arising by law or otherwise including without limitation any implied warranties of merchantability and fitness for a particular use or purpose. Read full legal disclosure. | |
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